My Work and Impact as an NHS FCP and Physiotherapy Mentor
From MSK clinical care to healthcare leadership and digital innovation, my journey as a physiotherapist has been shaped by a deep commitment to patient care, strategic thinking, and empowering the next generation of physios.
This portfolio showcases my work across clinical roles, governance, mentorship, and entrepreneurship — all guided by one mission: to help physiotherapists reach their full potential, wherever they are in the world.
Explore my portfolio showcasing my educational qualifications and work history in detail.
🏥 NHS Clinical Practice
First Contact Practitioner (FCP) – MSK Physiotherapist
As an NHS FCP, I lead first-line MSK care, managing complex caseloads independently and collaborating with GPs, consultants, and imaging services. I also play a key role in mentoring junior staff and driving service improvements in primary care settings.
🎯 Strategic Leadership and Governance
Board Trustee – Supporting Healthcare Heroes UK
As a trustee, I provide governance input, help shape policies, and contribute to the long-term vision of this charity supporting frontline workers. My focus includes strategic alignment, safeguarding, and value-driven decision-making.
🎓 Education and Content Creation
Author of eBooks on CV writing, NHS supporting information, and MSK clinical assessment selling over 5,000 copies on selar
Guest speaker for physiotherapy students and aspiring FCPs
YouTube Channel @ballzy_physio — Sharing tips on jobs, migration, entrepreneurship, and personal growth for physios
📚 Ongoing Development
I am deeply committed to lifelong learning and leadership:
MSc in Sports and Exercise Medicine (University of South Wales – ongoing)
Level 7 Diploma in Strategic Management and Leadership (MBA pathway)
Lean Six Sigma Green Belt Certified
IRMER Certified
NHS Edward Jenner Leadership Programme graduate
Let’s Work Together
If you are a physiotherapist looking to grow your career, migrate, or break free from the 9-to-5 mindset, I am here to guide you.
👉 Explore my coaching services or join the movement at PhysioConnect.app
Edward Jenner Leadership Programme (NHS Leadership Academy)
As a graduate of the NHS Edward Jenner Leadership Programme, I have refined my leadership skills in:
Strategic decision-making and governance
Adaptive leadership in healthcare environments
Emotional intelligence and leadership effectiveness
This program has played a significant role in shaping my approach to healthcare governance, stakeholder engagement, and organizational leadership.
Lean Six Sigma Green Belt (Certified – 2025)
I am Lean Six Sigma Green Belt certified, which has strengthened my ability to improve efficiency, reduce waste, and optimize processes. This methodology is crucial in:
Enhancing healthcare operations and patient pathways
Driving continuous quality improvement initiatives
Reducing inefficiencies in business and service delivery
This expertise is essential in my current roles, where I lead strategic growth, service optimization, and operational leadership.
PRINCE2 (Project Management – In Progress)
Project management is a key component of healthcare leadership and business strategy. My PRINCE2 certification provides me with:
A structured approach to project execution
Risk management and process control techniques
The ability to manage large-scale projects effectively
By combining healthcare expertise with strategic project management, I ensure seamless execution of leadership initiatives.
Additional Certifications & Continuous Learning
📌 Scrum Master (Agile Project Management – In Progress)
📌 Microsoft Project (Project Planning & Execution – In Progress)
📌 NHS England Clinical Supervision Training (Certified – 2024)
📌 Regular CPD (Workshops, Seminars, Clinical Audits)
I remain committed to lifelong learning, upskilling, and mentoring. My goal is not only to lead but also to empower others through education, mentorship, and strategic leadership.
🌍 Founder – PhysioConnect
PhysioConnect is a global platform I built to help physiotherapists migrate, grow, monetise their skills, and embrace career freedom.
Our mission is simple: empower physios beyond the clinic.
Key Highlights:
Hundreds of physios mentored across multiple continents
Digital products used by NHS applicants and clinicians worldwide
Built a thriving online community for mentorship, migration, and entrepreneurship
you can visit phsyioconnect here: https://physioconnect.app
Projects and Service Developments
Project Focus: Executed a six-month audit to evaluate the factors contributing to Did Not Attend (DNA) incidents in three general practitioner practices in Kings Lynn, Norfolk.
Principal Discoveries: Detected patterns in missed visits, exhibiting elevated DNA rates among particular patient categories.
Financial study indicated substantial cost ramifications for the NHS, with an anticipated loss of £4,260 within a six-month period.
Leadership and Influence: Formulated actionable recommendations to diminish DNAs, encompassing SMS reminders, optimized appointment scheduling, and enhanced patient education.
Involved stakeholders in primary care to establish sustainable solutions, resulting in enhanced appointment management and resource use.
Enhancing Access to Orthotic Devices in Physiotherapy Care
Project Focus: Recognized obstacles encountered by non-English speaking patients in GP practices within Kings Lynn PCN, resulting in confusion and delays in service.
Measures Implemented: Collaborated with clinic leadership to evaluate the influence of language barriers on patient outcomes. Established on-demand interpretation services (remote interpreters and translation applications) to facilitate consultations. Created multilingual patient education resources and appointment notifications to improve communication.
Leadership and Influence: Enhanced patient satisfaction and comprehension of treatment plans, hence diminishing communications errors. Improved efficiency in consultations, optimizing the utilization of clinical time.
Developed a scalable framework for incorporating interpretation assistance into primary care processes.
Addressing Language Barriers in Primary Care
Measures Implemented: Worked in discussion with the practice manager to emphasize the necessity for wrist braces, elastic bands, and splints for physiotherapy patients.
Secured a supply arrangement to guarantee regular inventory replenishment, so averting interruptions in patient care.
Leadership and Influence: Exhibited proactive problem-solving and negotiation abilities to obtain improved resources for physiotherapy patients.
Developed a sustainable framework for the oversight and administration of medical supplies, thereby enhancing service continuity and patient outcomes.
Reducing Missed Appointments: A Clinical Audit of DNAs in GP Practices

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