Effortless Documentation

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Frequently Asked Questions

What is Note Cloud?
Note Cloud is an AI tool that turns spoken consultations into structured clinical notes in minutes. It uses formats like PAIN, SOAP, and HIST so your documentation is consistent and ready to paste or export.

Who is it for?
MSK physiotherapists, GPs, and primary care clinicians who want faster, clearer notes without losing clinical nuance.

How accurate is the transcription and summary?
In quiet rooms with a standard mic, transcription accuracy is high. The structured summary is a draft that you review and approve. You always remain the clinician in charge.

Does it work with different accents and medical terms?
Yes. It is trained on diverse English accents and clinical vocabulary. You can add custom terms and abbreviations to improve results over time.

How does Note Cloud handle privacy and GDPR?
We follow GDPR and UK data protection rules. Audio and text are encrypted in transit and at rest. You control retention, export, and deletion settings.

Do you store patient data?
You choose. Default is short retention for processing, then automatic deletion. For audit trails, you can enable longer retention with clear controls. All access is logged.

Is it safe to use in front of patients?
Yes, with consent. Display a short consent script and a visible recording indicator. You can switch to manual entry if the patient prefers not to be recorded.

Does it integrate with EMR systems like SystemOne or EMIS?
[Planned or In pilot]. Today you can copy structured notes or download a secure file. Native integrations are on the roadmap. Join the waitlist to be notified.

What note formats can it produce?
PAIN, SOAP, HIST as standard. You can add local templates, red flag prompts, and clinic-specific phrases.

Will it give diagnoses or clinical advice?
It offers prompts and safety nudges, not decisions. You review, edit, and sign off. Clinical responsibility always stays with you.

What hardware do I need?
Any modern laptop or tablet with a microphone and a Chrome-based browser. Headsets improve accuracy. Mobile support is available for quick reviews.

Does it work offline?
Recording works offline. Transcription and structuring require a secure connection. If offline, the file queues and processes once you reconnect.

How long does it take to get notes back?
Usually within seconds after you stop recording. Longer sessions may take a bit more time. You can keep consulting while the draft is prepared.

How do teams use it?
Create a clinic workspace, share templates, set retention rules, and manage users with role-based permissions and audit logs.

What does it cost?
During early access, pricing is Free. Final pricing will reflect usage and team size. Ask about pilot and research partnerships.

How do I get started?
Request early access, complete onboarding, add your templates, and run a test consult. Most clinicians are ready in under 15 minutes.

Can I export or delete my data anytime?
Yes. One-click export and deletion are available in your dashboard. We also honor clinic-wide data retention policies.

Who can see my recordings and notes?
Only you and approved team members in your workspace. We use strict access controls, encryption, and monitoring.

What support do you offer?
Email and in-app support during beta, plus quick start videos and sample templates. Enterprise pilots include a dedicated contact.

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Privacy Policy

Last Updated: 13/08/25

At Note Cloud, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK GDPR, EU GDPR, and other applicable data protection laws.

1. Who We Are

Note Cloud is an AI-powered clinical documentation tool for MSK physiotherapists, GPs, and other clinicians.
Data Controller: Notecloud.app
Contact Email: physio@adebolabadiru.co.uk

2. Information We Collect

We may collect the following types of information:

a. Account Information – Name, email address, clinic or organisation name, billing details.
b. Consultation Data – Audio recordings, transcriptions, and structured clinical notes you create using the service.
c. Technical Data – IP address, browser type, operating system, usage logs, and device information.
d. Support Communications – Any messages you send to us via email or in-app support.

3. How We Use Your Information

We use your data to:

Provide and maintain the Note Cloud service.
Generate structured clinical notes from audio recordings.
Improve accuracy and performance of the service.
Communicate updates, support responses, and security notices.
Comply with legal and regulatory requirements.

We will never sell your personal data.

4. Legal Basis for Processing

We process your data based on one or more of the following legal bases:

Consent – When you have given explicit permission (e.g., to record consultations).
Contract – When processing is necessary to deliver our service to you.
Legal Obligation – When required to comply with laws or regulations.
Legitimate Interests – For security, improvement, and customer support purposes.

5. Data Storage and Retention

All data is encrypted in transit (HTTPS) and at rest.
By default, consultation recordings are stored only as long as needed for transcription, then deleted.
You can set custom retention rules in your account settings.
Backups are securely stored and automatically purged according to retention policies.

6. Sharing Your Data

We may share data with:

Service providers who help us deliver Note Cloud (e.g., cloud hosting, analytics, payment processors).
Legal authorities when required by law.
All third parties must comply with strict confidentiality and security standards.

7. International Transfers

Your data may be processed outside the UK/EU. Where this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

8. Your Rights

Under data protection laws, you have the right to:

Access, correct, or delete your personal data.
Restrict or object to certain types of processing.
Withdraw consent at any time.
Request data portability.
You can exercise these rights by contacting us at physio@adebolabadiru.co.uk

9. Cookies and Tracking

We use cookies and similar technologies to improve functionality, measure performance, and enhance user experience. You can manage cookie preferences through your browser settings.

10. Security

We implement appropriate technical and organisational measures to protect data from loss, misuse, or unauthorised access. No system is completely secure, but we continuously improve our defences.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of the service means you accept the updated terms.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: physio@adebolabadiru.co.uk
Address: United kingdom